AND CALIFORNIA PRIVACY NOTICES
Information We Collect and How We Collect It
How we collect and store information depends on the Services you use. You can use some of the Services without providing any information other than information which is automatically collected. Other Services you may require that you provide information to us in order to access or pay for the Services. Both are described below.
A. User-Provided Information
We may collect and store information about you during your use of the Services. The types of information we collect include things like your name, username, password, email address, postal address, phone number, mobile phone number, payment information, gender, and birth year. You provide this information to us when you do things like enter registration information for one or more of our Services; make a purchase or payment; sign up to receive notifications; download data or applications; use mobile applications; connect or use the Services in connection with your social networking sites (SNS); navigate our websites and mobile applications; or submit your information to us for any other reason.
B. Automatically-Collected Information
C. Location information
We may collect different types of information about your location, including general information (for example, IP addresses or ZIP codes) and more specific information (for example, GPS-based data from mobile devices used to access the Services). If we collect this location information, we may use it to customize the Services we provide, and we may use it for advertising. If you access the Services through a mobile device and you do not want your device to provide us with location-tracking information, you may be able to disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.
D. Cookies and Other Electronic Technologies
Most browsers automatically accept cookies, but you may be able to modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar. If you choose to decline cookies, you may not be able to sign in, customize, or use some of the interactive features of the Services.
We may also use Flash cookies. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove Flash cookies. To learn more about how to manage Flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel. Please note that limiting third-party cookies through your browser controls will not necessarily opt you out of first- or third-party interest-based advertising, as some technologies may not respond to these browser controls.
E. Information Provided by Third Parties
We may obtain additional information about you from third parties such as marketers, partners, researchers, social networks, data services companies (e.g., for data enhancement) and others. We may combine information that we collect from you with information about you that we obtain from such third parties and information derived from any other subscription, product, or service we provide.
F. Collection of Information Across Devices and Applications
We may use information we collect from you and your devices, such as log-in credentials, IP addresses, hashed email addresses, and unique mobile device identifiers, to locate or try to locate the same unique users across multiple browsers or devices, like smartphones, tablets, or computers, in order to better tailor content, features, and advertising, and provide you with a seamless experience across the devices you use to access the Services. We may also work with third party service providers or vendors who do this, and share information we have collected to enable them to do so, for the same reasons.
2. What We Do with the Information We Collect
We use the information that we collect for the many purposes. These include the purposes for which you provided the information; to process and respond to your inquiries; to contact or interact with you about your relationship or transactions with us; to send you notices or other communications via SMS messages or other media or networks; to notify you about new features of the Services or products, services, and special offers; to contact you with information that we believe may interest you; to generate and review reports and data about our user base and usage patterns of the Services; to perform analytics and research aimed at improving the accuracy, effectiveness, usability, or popularity of the Services; to offer, manage, monitor and improve the content and features of the Services or develop new Services; to allow us to personalize or otherwise provide content and/or advertising and to understand how users interact with and use our advertisements and Services; to enforce the legal terms that govern your use of the Services; to administer and troubleshoot the Services; to associate your activities, customize content or tailor advertising across different devices and browsers that you use to access the Services; and to send you offers and advertisements through various channels, whether on our behalf or on behalf of marketing partners with whom we may engage. We may send you commercial emails on behalf of ourselves, our affiliates, or advertisers. Each such email we send you will have an opt-out that you can use to stop receiving such communications.
3. Sharing and Disclosure of User Information with Third Parties.
We may share your information in connection with any proposed or actual merger, reorganization, transfer of control, a sale of some or all of our assets, or a financing or acquisition of all or a portion of our business by another company.
4. Use of User Information for Online Analytics and Tailored Advertising.
A. Online Analytics
We may use third-party web analytics services on our Services, such as those of Google Analytics, Adobe Omniture, and similar providers. These service providers use the sort of technology described above to help us analyze how users use the Services, including by noting the third-party website from which you arrive. The information (including your IP address) collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. We also use Google Analytics for certain purposes related to advertising. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on available from Google.
B. Tailored Advertising
When you use the Services, we may serve you with ads based on various factors such as the content of the page you are visiting, information you provide such as your age or gender, your searches, demographic and geographic data, user-generated content and other information that you provide to us. These ads may be based on your current activity or your activity over time. Should you access websites of third parties, including those whose products or services are accessible or advertised though the Services, those third parties, or their agents, may place cookies or other tracking technologies on your computer browser, mobile phone applications, or other device to collect information about your use of the Services in order to provide targeted advertisement based on past visits to our websites and other sites or mobile applications and/or to analyze and evaluate the effectiveness of advertising efforts. We may also allow other third parties (for example, ad servers like Google AdSense or DoubleClick) to access their own cookies or other tracking technologies on your computer, mobile phone, or other device that you use to access the Services so that tailored ads may be delivered to you when you are using other websites and mobile applications. We also may share with third-party advertisers a hashed version of your email address, which may be identified by a service provider for purposes of delivering tailored advertising on the Services, other websites, and/or mobile applications.
If you have a Google account, we may use Google Analytics to display advertising to you. You can opt-out of Google Analytics for display advertising or customize Google display network ads by visiting the Google Ads Settings page. We may work with platform providers who serve advertising across devices if we want to reach our web-based customers when they are on their mobile devices. This is done, generally, by correlating common attributes (such as IP addresses, other browser or device information or hashed email addresses) across devices, to infer a common identity across multiple channels. You can opt-out of this type of advertising by employing the opt-out functionality of each separate device or browser. You can also opt-out of ‘cross-app’ advertising, which is interest-based advertising associated with your use of mobile applications through your device settings. Each operating system provides its own instructions on how to prevent the delivery of tailored in-application advertisements. The availability and effectiveness of these instructions are controlled exclusively by the applicable platform operator.
Please note that to the extent advertising technology is integrated into the Services, you may still receive advertisements even if you opt-out of tailored advertising. In that case, the ads will not be tailored to you or based on your information.
5. Do-Not-Track Disclosure
We are committed to providing you with meaningful choices about the information collected on our Services for third-party purposes, and that is why we provide above information concerning opt-out options and procedures. We do not, however, recognize or respond to browser-initiated Do Not Track signals, as the industry has not yet developed definitive Do Not Track standards, implementations or solutions.
6. How You Can Access and Update Your Information
To ensure that you have some control over the information we have about you, you may review and update certain user profile information by logging in to the relevant portions of the Services where such information may be updated (may be available on some Services and not others) or by contacting us at privacy@ParcelQuest.com.
7. How We Protect Your Information
8. Linked Sites and Advertisements
9. Use of the Services by Children or Users from Outside the United States
The Services are not intended for persons under the age of 13, and the Services do not include content for or directed towards children or families. We do not intend to collect or share information of children under the age of 13, and we do not provide family content in the Services specifically for that reason. If we learn we have collected personal information from a child under the age of 13 in a manner inconsistent with legal requirements, we will delete the personal information. A parent or guardian may contact privacy@ParcelQuest.com to review personal information provided by the parent’s or guardian’s child and have such information deleted.
10. How to Contact Us
11. No Rights of Third Parties
13. Notices and Privacy Rights of California Residents
A. Data Collection, Source, Purpose and Disclosure Notice
California law, including the CCPA, requires us to disclose four categories of information. Specifically, we are required to disclose (1) the categories of personal information that we collect about California consumers; (2) the categories of sources from which the information was collected; (3) the business or commercial purposes for which the information was collected; and (4) and the categories of parties with whom we share personal information.
Notice of Collection: We collect the following types of information from California Consumers who use our Services:
1. Identifying Information, such as such as name, billing and shipping addresses, email address, billing information, username, any provided phone numbers, such as home, mobile or fax, online screen name, security questions and password;
2. Commercial Information, such as records of your purchases and transaction data;
3. Financial Information, such as credit or debit card number, verification number, and expiration date, to process payments and information about your transactions and purchases with us, but only to the extent necessary to process a transaction or, in the case of a subscription, a series of related transactions;
4. Device Information and Identifiers, such as IP address, browser type and language, operating system, platform, device, software and hardware attributes, and unique device, advertising, and app identifiers;
5. Network and Electronic Activity Information, such as information about files you download, domain names, landing pages, browsing activity, content or ads viewed and clicked, dates and times of access, pages viewed, forms you complete or partially complete, search terms, uploads or downloads, the URL that referred you to our Services, whether you share our content to social media platforms, and other web usage activity and data logged by our web servers like whether you open an email and your interaction with email content, access times, error logs, and other similar information;
6. Location Information, such as general location, and, to the extent you may access the Services through a mobile application, GPS location information;
7. Social Media Information, provided you access the Services through a third-party connection or log-in, information such as personal identifiers, location data, user generated content, demographic information, any information you provide to that social network depending on your privacy settings, such as your name, email address, friend list, photo, gender, location, and current city, and any information you provide to us directly through our pages on social networking and blogging platforms;
8. Audio Recordings, to the extent you may contact us via telephone your calls may be recorded;
9. Other information, such as any other information you choose to directly provide to us in connection with your use of the Services.
Sources of Collection: We collect the above-noted information from you and your devices when you use the Services or access our websites. Information is collected either automatically upon accessing the website or using the Services or from information you provide us in connection with your use of the Services. How we collect this information is described in detail above. We may also obtain information from our affiliates, vendors, service providers and public records databases, as well as consumer data resellers or brokers.
Business Purposes for Collection: We collect your information for the following business or commercial purposes:
1. to provide the Services to the users, for example tailoring the content of the Services to the user’s stated preferences, user account servicing and maintenance, customer service, and communicating with users about the Services and the user’s account;
2. for our operational purposes, for example publishing the website and its content, and analyzing and evaluating website analytics to enable the website to operate efficiently;
3. for auditing consumer interactions on our site;
4. to detect, protect against, and prosecute security incidents and fraudulent or illegal activity;
5. for bug detection, error reporting and website repairs and maintenance;
6. to customize content that we or our service providers display on the Services;
7. to improve our existing Services and develop new services, including research and development for new products or features; and
8. for other uses that advance our commercial or economic interests, such as communicating with users and potential customers about relevant products and services available from us and from third parties.
B. Do Not Sell My Personal Information
California residents may opt out of the “sale” of their personal information. We do not sell your information to third parties.
However, under the CCPA, the term “sale” is broadly defined in a manner which could be construed to sharing data, such as cookies, IP address, and/or browsing behavior, with third parties in order to deliver targeted content or advertising on the Services, related to the Services or in connection with payment for the Services. Depending on what Services you use, we may provide the following categories of personal information to third parties for these purposes: For online targeted advertising purposes: demographic and statistical information, device information and identifiers, browser and usage data, geolocation, and social media information. For sharing with third parties to send you relevant offers, products, promotions and opportunities: contact and registration information, demographic and statistical information, employment data, user-generated content, device information and identifiers, browser and usage data, and geolocation.
If you would like to opt out of our use of your information for purposes that may be considered a “sale” under California law, you may submit a sale opt-out request by emailing us at privacy@ParcelQuest.com.
C. Additional Rights of California Consumers
California law provides additional rights to California residents.
First, you may request that we provide you the categories of personal information we have collected or disclosed about you in the last twelve months; the categories of sources of such information; the business or commercial purpose for collecting or selling your personal information; and the categories of third parties with whom we shared personal information. In addition, you may request that we provide access to, or a copy of, certain information we hold about you, or that we delete certain information we have about you. You should direct all such requests to us at privacy@ParcelQuest.com. We will take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, verifying your name, email address, and physical address. You may also designate an agent to submit certain requests on your behalf, provided that you give the authorized agent explicit written and signed permission or a power of attorney. Before processing a request submitted by an agent, we may, but are not required to, follow up with you to verify your identity and your agent’s authority to make the request on your behalf.
Second, you may have the right to receive information about financial incentives we may offer you.
Third, you have the right to not be discriminated against for exercising certain of your rights.
Fourth, California law may require us to compile metrics for the previous calendar year regarding consumer requests and responses. We intend to compile and disclose such metrics to the extent and in the manner required by law.
Fifth, users who are California residents may request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information for their direct marketing purposes in the prior calendar year. Such list must describe the type of personal information disclosed to those parties. California residents may submit such requests via email to privacy@ParcelQuest.com.
Lastly, if you are a California resident, under the age of 18, and are a registered user of our Services, you may be entitled to request that we remove content you posted if such content can be accessed by any other user. To request removal of content under this provision, please send an email to privacy@ParcelQuest.com and that includes a detailed description of the content and the location of the content on our Services, along with any other information that may be necessary or helpful to process your request. Content removed from the Services may remain on our servers and in our systems after your request is processed. In addition, content removal under this provision cannot ensure complete or comprehensive removal of the content from the internet, from devices of other users or from any location other than the content may have been copied, printed, cached or stored.
Please note that certain information may be exempt from these types of requests under applicable law. If you submit a request under any of the categories of requests noted in this section, our response will typically not include any information which is either exempted or prohibited from being disclosed.
Please also note that we need certain types of information about you so that we can provide the Services to you. If you ask us to delete it, or if you refuse to provide it, you may not be able to access or use the Services.